SILO Platform Terms & Conditions

1. Parties

Ahkoris Lda (hereinafter "Ahkoris" or "Provider"), a private limited company incorporated under Portuguese law, registered in Vila Nova de Gaia, Portugal, NIF (Portuguese Tax ID) 519402901, develops and operates the regulatory compliance management platform SILO, delivered as Software as a Service (SaaS).

By creating an account, starting a trial period or subscribing to a paid plan, the customer ("Customer") and all users authorised by the Customer agree to these Terms and Conditions ("Terms"), which constitute a legally binding agreement.

Contact: geral@ahkoris.com

2. Scope

Ahkoris provides the Customer, upon subscription, with access to the SILO platform for regulatory compliance management, including GDPR, NIS2, DORA, AI Act, ISO 27001 modules and others (depending on the subscribed plan), together with associated support, monitoring and secure data storage services.

3. Free trial period

Ahkoris offers a free trial period of 60 (sixty) days to each new Customer, applicable to the first use of the platform. During this period:

• No credit card is required to start the trial;
• The Customer has access to Professional plan features;
• Data entered during the trial is retained and migrated to the paid plan if the Customer decides to subscribe;
• If the Customer does not subscribe, data is deleted 30 days after the end of the trial period.

The free trial applies once per customer organisation.

4. Plans and pricing

Available plans and prices are published at ahkoris.com/precos. Ahkoris reserves the right to change prices with a minimum of 30 days' advance notice. Price changes do not apply to the current subscription until the billing cycle following the notification.

Prices are monthly, per organisation, and exclude VAT where applicable.

5. Billing and payment

• Payment is processed monthly by automatic debit to the registered payment method via Stripe;
• An invoice is issued at the start of each billing cycle and sent by email;
• In the event of a payment failure, Ahkoris will attempt to re-debit after 3 days. After 14 days of arrears, access to the platform may be suspended;
• The Customer is responsible for maintaining a valid payment method.

6. Term and cancellation

• The agreement is concluded for an indefinite period, renewing monthly;
• The Customer may cancel the subscription at any time via account settings or by email to geral@ahkoris.com;
• Cancellation takes effect at the end of the current billing cycle — no refunds are issued for partial periods;
• After cancellation, the Customer has 30 days to export their data. After that period, data is permanently deleted.

7. Service level (SLA)

Ahkoris commits to a SILO platform availability of 99.5% per month (excluding scheduled maintenance windows notified 48 hours in advance). In the event of SLA non-compliance:

• Availability between 99.0% and 99.5%: credit of 10% of the monthly fee;
• Availability below 99.0%: credit of 25% of the monthly fee.

Credits are applied to the next invoice upon Customer request within 30 days of the event. Full details at silo-sla.html.

8. Licence and restrictions

Ahkoris grants the Customer a non-exclusive, non-transferable licence, limited to the EU/EEA territory, to access and use the SILO platform for the duration of the subscription, solely for internal regulatory compliance purposes.

The following are expressly prohibited:

• Sub-licensing, assigning, reselling or commercially exploiting the platform without prior written authorisation from Ahkoris;
• Reverse engineering, decompiling or attempting to extract the platform's source code;
• Using the platform for illegal purposes or in ways that infringe third-party rights;
• Introducing unlawful, defamatory or malware-containing content;
• Attempting to access other customers' accounts or data.

Detailed acceptable use terms are available at silo-aup.html.

9. Intellectual property

The SILO platform, including code, design, documentation and algorithms, is the exclusive property of Ahkoris Lda and is protected by copyright and applicable law. These Terms do not grant the Customer any ownership rights over the platform.

Data entered by the Customer into the platform is and remains the Customer's property. Ahkoris acquires no rights over such data.

10. Personal data processing

Ahkoris processes personal data in connection with the SILO service. The processing conditions are described in the SILO Platform Privacy Policy.

For personal data entered by the Customer into the platform in the course of their compliance activities, Ahkoris acts as a data processor under GDPR Art. 28. A Data Processing Agreement (DPA) is mandatorily concluded with each Customer before processing begins. The model DPA is available at silo-dpa.html.

11. Confidentiality

Each party agrees to treat as confidential all non-public information of the other party accessed under these Terms and not to disclose it to third parties without prior written consent, except as required by law or court order.

The obligation of confidentiality survives for 3 years after termination of the agreement.

12. Disclaimer of warranties and limitation of liability

The SILO platform is a compliance management support tool. Ahkoris does not warrant that use of the platform will ensure the Customer's compliance with any specific legal obligation — ultimate responsibility for regulatory compliance rests with the Customer.

Except in cases of wilful misconduct or gross negligence, Ahkoris's aggregate liability to the Customer for any cause shall not exceed the total amount paid by the Customer in the 12 months preceding the event giving rise to the liability.

Ahkoris is not liable for indirect damages, loss of profits, data loss (except as provided in the DPA) or consequential damages.

13. Security and incidents

Ahkoris implements security measures in accordance with NIST SP 800-53A Rev.5 standards. In the event of a security incident affecting Customer data, Ahkoris will notify the Customer without undue delay in accordance with the procedure set out in the DPA.

14. Changes to the platform and Terms

Ahkoris may update platform features, adding, modifying or removing functionality to improve the service or for technical or legal reasons. Material changes will be communicated with 30 days' notice.

Changes to these Terms will be notified by email. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

15. Governing law and dispute resolution

These Terms are governed by Portuguese law. In the event of a dispute, the parties shall attempt to reach a friendly resolution within 30 days. Failing that, the dispute shall be submitted to the exclusive jurisdiction of the courts of Porto (Portugal), without prejudice to any mandatory applicable legislation.

The Portuguese-language version of these Terms is Ahkoris's official agreement. In case of any inconsistency between the Portuguese and English versions, the Portuguese-language version shall prevail.

16. Contact

For questions regarding these Terms: geral@ahkoris.com